Member Terms

These terms are between you and Gareth Holton, trading as BoxOp of Halifax, West Yorkshire, HX3 7SA, United Kingdom (“BOXOP”, “we”, “us”). They cover your use of the BOXOP app and member account. They are written to be read — if any of it is unclear, ask us and we'll explain it.

1. What BOXOP is

Your gym uses our software to run its timetable, memberships, programming and messaging. The app is how you see and use it: booking classes, following the workout, logging results, and talking to your gym.

2. Your gym runs your membership — we run the software

This is the most important thing on this page, so it comes first.

• Your membership is an agreement between you and your gym. What it costs, what it includes, how much notice you give to cancel, and whether you get a refund are all set by your gym under its own terms.
• Your gym takes your payments.Money goes from you to your gym's own payment account through Stripe. We never hold your money. If you want a refund or think you've been charged wrongly, ask your gym.
• Your gym runs the classes and the coaching.Timetables, cancellations, capacity, coaching quality and safety in the gym are your gym's responsibility, not ours.
• What we're responsible for is the app itself — that it works properly, and that your information is looked after.

If you're not sure who to ask, ask your gym first. If the app itself is misbehaving, that one's ours: hello@boxop.co.uk.

3. Your account

• You need an account to use the app. Keep your password to yourself.
• Tell us promptly if you think someone else has got into your account.
• You must be 16 or over to hold your own account. Younger members can be set up by their gym with a parent or guardian's agreement, and that adult is responsible for their use of the app.
• Your gym can see and manage your membership, bookings and training records — that is how it runs the gym, and it is what your gym's own terms cover.

4. What you can expect from us

We'll provide the app with reasonable care and skill, as the law requires. We aim to keep it available and working, but we don't promise it will never be offline or never have a fault — no software does. When something breaks we'll fix it as quickly as we reasonably can.

We improve the app over time, so features may change, and occasionally one may be removed. If a change materially reduces what the app does for you, we'll tell you.

5. Training, health and safety

The app is not medical advice and we are not your coach. Workouts, weights, benchmarks and any suggestions shown in the app are programming written by your gym, presented by our software.

• Training carries risk. If you have an injury, a health condition, or you're pregnant or returning from illness, speak to a doctor and to your coach before following anything the app shows you.
• Your gym and its coaches are responsible for supervising your training and for the programming they write. We are not.
• Use your own judgement. Scale, stop, or ask a coach — a number on a screen is never a reason to keep going.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or for fraud. The law does not allow that to be limited, and we are not trying to.

6. Leaderboards and what other people see

When you log a result you choose whether it appears on your gym's leaderboard. Coaches and staff at your gym can see your results, bookings and attendance whether or not you share them on the board, because they need that to coach you and run the gym. Members at other gyms never see your data.

7. Things you write and upload

Your notes, results, photos and messages stay yours. You give us permission to store and display them in the app so it can do its job — showing your history to you, your results to your gym, and your messages to the person you sent them to. Nothing more.

8. Using the app decently

Please don't:

• Harass, abuse or impersonate anyone through messaging.
• Upload anything unlawful, or anything you don't have the right to share.
• Try to get at other people's accounts or other gyms' data, or get round the app's security or rate limits.
• Copy, scrape or resell the app or what's in it.

9. Your information

Our Privacy Policy explains what we hold and why. In short: for the records your gym keeps about you as a member — bookings, attendance, payments, training history — your gym decides what is held and why, and we look after the system it lives in on your gym's instructions. For your login itself, we're responsible.

That split matters when you want something changed or erased: we can remove your login, and requests about your membership records go to your gym. Section 10 says how, and we'll help either way rather than sending you round in circles.

10. Closing your account

You can close your BOXOP account at any time, from Profile → Manage account → Delete account in the app.

• What that removes:your login, your profile, your photo, your app settings and your saved personal bests. You won't be able to sign in afterwards, and it can't be undone.
• What it doesn't remove:the records your gym holds about you as a member, such as bookings, attendance and payment history. Those belong to your gym, and some of them it has to keep by law — accounting records, for instance. We'll pass your request to your gym and tell you we've done it.
• Closing your BOXOP account does not cancel your gym membership or stop any payments. Cancel with your gym separately, or you may keep being charged.

11. If we need to suspend an account

We may suspend or close an account that is being used to break section 8, or where we have to for security or legal reasons. Unless we're legally prevented, we'll tell you why and give you a chance to put it right. Your gym can also end your membership under its own terms — that's its decision, not ours.

12. If something goes wrong

If we don't provide the app with reasonable care and skill, we're responsible for the loss you suffer as a foreseeable result. We aren't responsible for losses that weren't foreseeable, or for business losses — the app is for personal use.

As set out in section 5, nothing here limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that the law says can't be limited. Your legal rights as a consumer are not affected by these terms. For free advice about them, contact Citizens Advice.

13. Changes, law and complaints

• If we change these terms in a way that matters to you, we'll tell you in the app or by email before it takes effect. If you don't agree, you can close your account.
• These terms are governed by the law of England and Wales. If you live elsewhere in the UK you can also bring proceedings in your own local courts.
• Complaints come to hello@boxop.co.ukand a person will answer. If it's about your membership, your money or a class, your gym is the right place to start.

14. Contact

Gareth Holton, trading as BoxOp, Halifax, West Yorkshire, HX3 7SA, United Kingdom. Email: hello@boxop.co.uk.