Support

Something not working? Tell us what’s happening.

One form, no login, no ticket portal to remember the password for. Pick what it’s about and we’ll show you the usual fix on the way past — if that’s not it, the message comes straight to us. Weighing us up rather than stuck? Same form, same people — there’s a topic for that too.

A person, every time

No bot triage, no “have you tried searching our help centre”. The people who answer are the people who build it.

Reply times we publish

Two working hours if your members can’t book or pay. One working day for anything else. You pick which it is — we don’t downgrade it.

Included, never a tier

Support comes with the £79.99 a month. There’s no premium plan that answers faster and no per-ticket charge.

Send us a message

Everything except your gym name is needed. We’ll email you a copy and a reference.

What do you need help with?Pick one — we’ll show you the usual fix first

Schedule & bookingClasses, waitlists, capacityMemberships & billingPlans, payments, payoutsThe member appLogins, push, member questionsProgramming & leaderboardsWorkouts, PRs, Class ViewMember email & messagingNewsletters, segments, repliesMoving from another platformMindbody, TeamUp, Wodify, PushPressLogin & account accessPasswords, staff roles, permissionsThinking about signing upPricing, what’s included, getting goingSomething elseAnything not on this list

How urgent is it?

Members can’t book or payWe reply within 2 working hoursSomething’s wrong, but we’re copingWe reply the same working dayA question or a requestWe reply within one working day

Your nameEmail we should reply toGym name optional — helps us find your accountWhat’s happening?A sentence or two is plenty to get started.

We use what you send here to answer you, and nothing else — no marketing list. See our privacy policy. Prefer plain email? hello@boxop.co.uk.

Before you write

How support works here

Do I need to be logged in to get help?

No. This form is open to anyone, on purpose — the person who most needs support is often the one who can’t sign in. If you’re locked out, say so here and we’ll sort it.

I’m a member at a gym that uses BOXOP. Can you help me?

For anything about your own booking, membership or payment, your gym is the fastest route — and the only one that can actually change it. Each gym’s data is sealed off from every other, and we can’t alter a booking or a membership without the gym asking us to. Message them straight from the app. If the app itself is broken, that one’s ours — tell us here.

When are you actually around?

Monday to Friday, UK working hours. Anything flagged as “members can’t book or pay” is watched outside those hours too, because a Saturday morning class doesn’t care what day it is.

I’m not a customer yet — can I still ask something?

Yes. Questions from people weighing us up get the same queue as everyone else. Nobody is going to ring you afterwards.

Will you help me move over from Mindbody, TeamUp or Wodify?

Yes, and we do it with you rather than handing you a guide. Export your members, import them under Settings → Migrate, and we’ll check the preview together before anything is committed. Moving card details across is a separate Stripe-to-Stripe step we run with you — no member has to re-enter a card.

Something’s broken and it’s costing me money right now.

Mark it as “members can’t book or pay”. That’s not a formality — it changes which queue the message lands in and who gets woken up by it.

Still weighing us up rather than stuck? The feature tour and pricing cover most of it — and if they don’t, pick “Thinking about signing up” above and ask us here. Same form, same inbox, same people.